Mobile technology

 

 

Advantages and disadvantages of mobile technology

Mobile technology is exactly what the name implies - technology that is portable. Examples of mobile IT devices include:

• laptop, tablets and netbook computers
• 'smart phones'
• global positioning system (GPS) devices
• wireless debit/credit card payment terminals

Mobile devices can be enabled to use a variety of communications technologies, including:

• wireless fidelity (Wi-Fi) - a type of wireless local area network technology
• Bluetooth - connects mobile devices wirelessly
• 'third generation' (3G), 'fourth generation' (4G), global system for mobile communications (GSM) and general packet radio service (GPRS) data services - data networking services for mobile phones
• dial-up services - data networking services using modems and telephone lines
• virtual private networks - secure access to a private network

It is therefore possible to network the mobile device to a home office or the internet while travelling.

Advantages of mobile technologies

Mobile computing can improve the service you offer your customers. For example:

• when meeting with customers, you could access your customer relationship management system - over the internet - allowing you to update customer details whilst away from the office
• you can enable customers to pay for services or goods without having to go to the till, eg by using a wireless payment terminal diners can pay for their meal without leaving their table

Powerful solutions can link you directly into the office network while working off site. For example, you could remotely:

• set up a new customer's account
• check prices and stock availability
• place an order online

The growth of cloud computing has also impacted positively on the use of mobile devices, supporting more flexible working practices by providing services over the internet. For more information, see cloud computing.

Disadvantages of mobile technologies

There are costs involved in setting up the equipment and training required to make use of mobile devices. Mobile IT devices can expose valuable data to unauthorised people if the proper precautions are not taken to ensure that the devices, and the data they can access, are kept safe. See more on cyber security for business and securing your wireless systems.